Lenovo Premier Support Plus rises above traditional break-fix services, offering a transformative support experience designed to optimise customer satisfaction while empowering Lenovo partners to drive growth and achieve greater success.
What is Lenovo Premier Support Plus?
Lenovo Premier Support Plus is a premium service that provides businesses with direct access to Lenovo's elite technical engineers. It's a personalised, proactive, and end-to-end support model that goes beyond basic hardware troubleshooting and software assistance. Premier Support delivers strategic value to your customers by fostering a smooth IT experience and minimising downtime with these unique features:
Dedicated Technical Account Managers (TAMs)
This single point of contact provides personalised guidance, proactive problem solving, and in-depth technical expertise. TAMs act as an extension of your customer's IT team, working closely with them to understand specific needs and proactively address potential issues.
Prioritised Response
Customers bypass standard support queues with direct access to Lenovo's advanced technicians. This swift response ensures rapid issue resolution, minimising downtime and maximising productivity for their business.
End-to-End Case Management
Lenovo Premier Support Plus delivers seamless troubleshooting and case resolution, taking ownership of issues from initial diagnosis through complete resolution, regardless of complexity.
OEM Software Support
Lenovo experts delve into troubleshooting for various operating systems and common software issues, providing a comprehensive support solution beyond just Lenovo hardware.
Why Should Partners Promote Lenovo Premier Support Plus to Customers?
By offering Lenovo Premier Support Plus, partners unlock numerous benefits that drive customer satisfaction, strengthen client relationships, and enhance their own business value proposition:
Enhanced Customer Experiences
Premier Support minimises IT disruptions for customers, fostering confidence in their technology investment and improving overall satisfaction with solutions you provide.
Maximised Uptime
Rapid issue resolution and proactive support strategies ensure optimal business continuity, translating into increased productivity and profitability for your customers.
Reduced IT Burden
Free up your customers' IT teams by providing a trusted support partner, allowing them to focus on strategic initiatives rather than resolving technical issues.
Differentiated Offerings
Stand out from the competition by offering a premium support package that delivers tangible value and demonstrates a commitment to customer success.
Increased Revenue Opportunities
Lenovo Premier Support Plus offers attractive margins for partners, allowing you to increase recurring revenue streams and overall profitability.
Become a Driving Force behind Customer Success with Lenovo Premier Support Plus
As a Lenovo partner, embracing Premier Support positions you as a trusted advisor to your customers, providing solutions that go beyond basic hardware and towards a seamless and secure technology experience. Partnering with Lenovo for Premier Support offers a win-win solution that enhances customer satisfaction, loyalty, and creates lasting value for your business.
Take the Next Step: Join the Lenovo Premier Support Plus Advantage
Contact your Account Manager today to learn more about offering Premier Support to your customers.
Harness the power of Lenovo Premier Support Plus, and deliver unparalleled IT experiences that exceed expectations, empower businesses, and drive your own success.
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