Many organisations today are running IT equipment and services that are critical to day to day operations, but visibility into what is supported, what is expiring, and what needs attention is not always clear.
One of the biggest risks for customers is unknowingly approaching Last Day of Support (LDOS), the point at which a product or service is no longer supported by the manufacturer. When this happens, updates stop, support ends, and risk increases.
The challenge is not just avoiding LDOS, but having the right insight early enough to plan ahead. This is where Cisco’s Partner Experience Platform (PXP), enabled through Disti Partner View (DPV) and supported by TD SYNNEX, plays a key role.
Why Visibility Matters More Than Ever
LDOS is not usually the problem customers set out to solve, it is often the outcome of limited visibility. Without a clear view of what is in place and what is expiring, organisations can drift towards unsupported technology without realising.
When services or products reach Last Day of Support (LDOS):
Vendor support and updates end
Security risks increase
Issues take longer and cost more to resolve
Unplanned upgrades become more likely
Having early visibility allows customers to stay supported, reduce risk, and make technology decisions on their own terms rather than under pressure.
Understanding Your Environment Through PXP
Cisco’s Partner Experience Platform (PXP) provides a clearer view of existing products and services, helping partners and customers understand:
- What technology is currently deployed
- Which services are active or approaching expiry
- What is fully supported and what is at risk
- Where there may be gaps in coverage
However, many customers and partners are not always sure they are getting the full value from PXP, or whether they are using it at all.
Through Disti Partner View (DPV), TD SYNNEX can securely support partners by helping surface these insights, making it easier to turn platform data into meaningful conversations and actions.
DPV also enables closer collaboration between TD SYNNEX, Cisco, and the partner community. By providing a shared view of lifecycle and service information, TD SYNNEX can proactively help identify risks, highlight opportunities, and support partners with timely, insight led engagement that ultimately delivers better outcomes for end customers.
Turning Insight into Action
With the right visibility in place, partners can work with customers to take proactive steps, such as:
- Renewing services before they expire
- Addressing products approaching LDOS before support ends
- Refreshing ageing or unsupported equipment
- Strengthening security and resilience
All of this is enabled through insights accessed and administered via DPV, allowing TD SYNNEX to support partners with identifying opportunities and prioritising next steps.
The focus is not on reacting to problems, but on staying ahead of them.
A Value Add for Partners and Customers
By working through DPV and PXP, TD SYNNEX adds value by helping partners understand customer environments more clearly and engage earlier.
This approach supports:
- Better timed customer conversations
- Clearer recommendations based on real data
- Reduced risk of unsupported technology
- More predictable planning and spend
For customers, this means fewer surprises. For partners, it creates stronger relationships and more meaningful engagement.
A More Proactive Way Forward
Avoiding LDOS is not about focusing on end dates — it is about having ongoing visibility and insight into your environment.
By using PXP, supported through DPV and TD SYNNEX, customers and partners can stay informed, supported, and in control of their technology decisions.
Next Steps
For further guidance and insights, please visit Cisco Services page on Trusted Advisor, or speak to a member of our team to understand how DPV and PXP can support your environment.
