In today’s fast-paced business environment, downtime isn’t just inconvenient, it’s costly. Lenovo Premier Support is designed to eliminate those frustrations by delivering a premium IT support experience that keeps your workforce productive and your IT teams focused on strategic priorities.
Lenovo Premier Support is Lenovo’s flagship support service, offering advanced technical assistance far beyond standard warranty coverage. It provides 24/7 access to elite technicians, a dedicated phone line with no automated menus, and a single point of contact for end-to-end case management. This means faster resolutions, fewer disruptions and smooth experience for both IT teams and end users.
Premier Support goes beyond break/fix repairs. Key features include:
Comprehensive hardware and OEM software support for Lenovo devices.
Next-business-day onsite service and priority parts access, minimising downtime.
Technical Account Managers (TAMs) for proactive escalation and personalised recommendations.
Unscripted troubleshooting—real solutions from real experts, not generic call centre scripts.
Quarterly reporting for visibility into device health and support trends.
For businesses that need even more support, Premier Support Plus adds extras like Accidental Damage Protection, Keep Your Drive for data security and extended battery coverage, ensuring maximum protection and peace of mind.
Why is it beneficial to have premier support?
Pairing Lenovo laptops with Premier Support delivers tangible benefits:
Reduced downtime: Quick resolutions and next-day onsite repairs keep employees working.
Enhanced productivity: IT teams can focus on innovation instead of troubleshooting.
Data security: Services like Keep Your Drive ensure sensitive data never leaves your hands.
Cost control: Accidental Damage Protection can cut repair costs by up to 93%, avoiding unexpected expenses.
Global coverage: International service entitlement supports businesses with remote or traveling staff.
To refresh your premier support, visit the self service portal.
Contact the team
Contact our team today to learn more about Lenovo premier support.
