InTouch shows its value

With customers compelled to run their businesses virtually for the moment, TD SYNNEX’s online platform is being used to make finding the right products, services and order management easier.

Over the last few weeks, the levels of traffic on TD SYNNEX’s InTouch online platform has increased significantly as more customers have been seeking out the quickest and easiest ways to do business and meet their customers’ evolving needs.

During only one week around the start of the UK lockdown, the number of sessions on the site rose by 44%, from what was already a very high number, to a level that would normally only be seen during the busiest peak times for TD SYNNEX.

Jack Dingley, Business Development Manager for InTouch at TD SYNNEX, thinks this is happening for a number of reasons, but mostly because more customers are now starting to understand the very real benefits that InTouch delivers. ‘There has been a huge demand for InTouch – people need that remote access, because they can’t always use the phone as easily as they could in the office and the fact that it’s a one-stop shop, so they really can do everything they need to do there.’

Highly efficient

TD SYNNEX is encouraging customers to use the platform as much as possible, because of course, the company’s sales and account management staff have also been working at home during this unprecedented period, so they face the same challenges as customers. TD SYNNEX’s staff, systems and processes have been working as usual, however, with sales being processed and orders shipped in the usual slick and efficient way.

But while they work at home, more customers are making use of InTouch and the hope now is that this increase will be maintained when everyone returns to working in the office. This will help customers to be more efficient, reduce costs and deliver an even better service and level of satisfaction to their end-user customers.

The surge in use has meant that it has been quite a fast start for Jack, who was only appointed to his present post a couple of weeks before the current situation started to unfold. He has taken up this new role having worked for the company for seven years, more than half of which he spent as Assistant Category Manager for Hewlett Packard Enterprise.

Raising awareness

In the new position, he is eager to grow awareness and usage of InTouch as much as possible. ‘We do want to encourage customers to use InTouch even more than they are at the present time. It makes a lot of sense for them to do that. It is much more efficient and cost-effective, and it saves the customer time when they don’t have to ring-in orders.’

This is not to say that the sales and account management teams won’t be there to help – they will of course and indeed, during the lockdown in the UK, TD SYNNEX has been able to function exactly as it would when its offices are open.

Jack said: ‘Ultimately, I am here to grow our e-commerce business and our online presence; to grow the number of users we have on InTouch and to encourage as many people as we can to make use of the platform and all the resources that are available to them through it. If we put the work in, we can hopefully keep that going.”

There is plenty of help available to customers who are new to InTouch or still finding their way around it, he noted. Meet the team:

• Jack Dingley, Business Development Manager, e-Commerce – Jack can support your business on all your e-commerce needs. jack.dingley@techdata.co.uk
• Maxwell Sellers, e-Commerce Executive – Max is responsible for tracking web traffic, and ensuring the website runs at optimum levels. He also works with our European development team to bring new features and functionality to InTouch. Max can help you get up and running on InTouch or support with any questions you may have. maxwell.sellers@tdsynnex.com
• Loukas Anastasiou, e-Commerce Web Chat Executive – Loukas looks after the online Web Chat facility on InTouch. He’s online and ready to help you 9am-5.30pm.
• Marcus Beattie, e-Commerce Support Analyst – Marcus helps our customers with electronic integrations, making trading with TD SYNNEX quick and cost effective. He also works to help partners create their own web portals. marcus.beattie@tdsynnex.com or ecommerce@tdsynnex.com
• Matt Angove, Business Services Analyst – Matt supports our many systems across TD SYNNEX and helps our customers on any technical issues on the website. These can be raised by emailing intouch@tdsynnex.com with screenshots or explanations of any challenges.
• Emma Crawford, Business Manager, e-Commerce & Partner Sales – Emma Leads our e-Commerce and Partner teams. She works with our vendors to ensure a best-in-class offering on InTouch as well as developing new tools and features for the website with our European colleagues. emma.crawford@tdsynnex.com
• Sophia Whiteford-Mulkern, e-Commerce Business Development Executive – Sophia looks after Sales and Partner Programmes. She can help you get up and running on InTouch or support with any questions you may have. sophia.whiteford-mulkern@tdsynnex.com

If you have any questions for Jack or the team, please email Intouch@techdata.co.uk

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If you have any suggestions, questions or input on InTouch or if you would like to arrange a training session for your team, please contact Emma Crawford, Ecommerce Business Manager at TD SYNNEX by emailing emma.crawford@techdata.co.uk.

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