Are your customers confident in the way that they use telephony?
Well, they might be in for a big surprise…
By 2025, BT will have removed all legacy phone lines, leaving millions of UK customers without a functioning telephony system in place.
You may be thinking – “but surely everyone has a more modern solution lined up by now?”. Believe it or not, around 2.4 million SMBs are actually yet to move to SIP-based telephony, presenting a large scale opportunity for Microsoft CSP partners.
As organisations begin to search for alternative communication solutions, it’s perfect timing for you to focus on your own business growth. By introducing your customers to Microsoft’s Unified Communications & Collaborations solutions, you can provide them with a more versatile, reliable means of collaboration that can be seamlessly integrated across all of their business applications, including CRM and ERP systems.
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Efficiency savings have become a key focus for many SMBs, especially since more businesses are now operating remotely or with a hybrid workstyle.
Whilst historically your customers were more than likely paying for each legacy phone line that they had, they now have the opportunity to move to Microsoft teams for all of their communication and collaboration needs. This move enables them to minimise device and leasing costs by implementing a single, innovative platform, gaining an average of 30% savings on telephone bills.
According to a 2021 Forrester report, business can reduce costs by approximately $82K over three years by switching to Teams Phones - and not only that, but business performance actually improves with 1.25 hours on average saved per week by employees!
Step into the future…
Thanks to cloud-based communication platforms such as Teams, boundaries are blurring between the telephony and IT markets. To keep your customers on their A-game in this ever-evolving technology landscape, introduce them to the following:
Teams Phone
Teams Phone works to simplify communications with an all-in-one solution for secure, reliable and rich calling along with streamlined management. Customers can stay connected from anywhere, utilising a single phone number across all devices and desk phones. They will be able to work collaboratively with group call pickup, or easily turn a chat into a call or team meeting without re-dialling.
Other features include consultative transfers, hold music, call park, voicemail transcription, built-in auto attendants and call queues, contact centre software connection, and more.
Voice of 0365
The Voice of O365 is a unique service which offers Microsoft 365 | Office 365 users* the ability to use Teams as a true PBX in the cloud.
The 'Direct Routing' module of this cloud service adds PSTN access to Microsoft 365, allowing them to use their existing Teams license in combination with a Microsoft Phone System as their main telephone service.
By adding the Voice of O365 license, customers can add full call control functions - such as place and receive calls, internal or external call transfer (blind or supervised), call hold and more.
* Business Basic, Business Standard, Business Premium, E1, E3 and E5 users
And of course, who could forget the iconic Microsoft Teams?
Microsoft Teams allows businesses to stay connected at any time, from anywhere, from virtually any device with PBX, instant messaging, call forwarding, calling attendants and call queues, online meetings, audio conferencing, and much, much more.
This is prime time to adopt such innovative solutions, and the opportunity has your name written all over it.
Begin your journey by watching our Microsoft UC&C training video
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