While AI is seen as strategically important, the way it will be used in organisations is yet to be defined. There are many challenges to overcome first – security issues, concern over the potential for ‘hallucinations’, keeping cost under control, and how to monitor and manage GenAI applications in production, are some of the most common.
► Bringing together skills and experience from across the organisation
► Resilient leadership with a clear vision crucial to ultimate success
Some organisations are creating AI centres of excellence (CoEs) to get a better understanding of AI and aligning initiatives with their broader strategy and operations. A CoE team will examine areas such as governance and ensure that appropriate guardrails are in place before AI is fully adopted. It will also work to educate and build trust in AI amongst co-workers and customers.
But getting a CoE up and running is a challenge in itself. There are few professionals with suitable experience of the technology. In the early stages, as they are still learning themselves, the team will need to share experiences and expertise as they look to build a stronger collective capability.
Leaders with clear vision
Assigning the right people to the team – and the right leaders – is crucial. As well as technical and cybersecurity staff, you will need people who understand the strategy and the day-to-day business. They will need to have a passion for learning and discovery, and the energy and enthusiasm to take the message out to everyone else. They need to be willing to explore, experiment, and innovate.
As the driving force for AI adoption, the CoE also needs leaders who have a clear vision and a determination to reach their goals. They will need to generate enthusiasm and encourage co-workers to explore the potential of AI. They should be eager to try new things and adapt quickly and will need to be persistent and resilient, as there may be many changes and new challenges to overcome on the way to achieving their aims and delivering AI solutions that provide measurable benefits and ROI.
For many customers, creating a CoE may be the best way to accelerate their understanding and effective adoption of AI. Partners can certainly play an active role in helping them to set-up and drive their efforts. See our Trusted Advisor pages to see how TD SYNNEX can help you elevate your own AI capabilities.
Inspired by a blog from IDC.
Through the TD SYNNEX Destination AI programme, partners can build their knowledge and confidence on AI and further develop their value proposition through our Maturity Lab and Practice Builder initiatives. The newly- launched Catalyst Partner Programme addresses any capability gaps by connecting reseller partners to an ecosystem of specialist service providers.
Destination AI from TD SYNNEX is our comprehensive end-to-end programme designed to help you and your customers get ahead of the AI curve.
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