Gartner has identified what it says are the top 10 government technology trends for 2022 that can guide public sector leaders in accelerating digital transformation and mitigating disruption risks – and provide commentary and predictions about how they will shape strategy and decision-making.
►Approaches need to shift from being siloed to being more shared and integrated
►Remit of cybersecurity is expanding beyond IT
►Delivery of TX (total experience) and XaaS seen as critical
The analyst firm said that CIOs can maintain the momentum of digital acceleration by using technologies and trends to show how digital initiatives deliver value. The key trends and Garner predictions identified are:
Composable government enterprise – by 2024, Gartner says that over 25% of government RFPs for mission-critical IT systems will require solutions architecture and variable licensing that support a composable design approach. ‘Composability’ will enable governments to focus on citizen-centric services, rather than a siloed, programme-centric approach.
Adaptive security – Gartner predicts that 75% of government CIOs will be directly responsible for security outside of IT, including operational and mission-critical technology environments by 2025. There will be a need to address the human element of cybersecurity by growing expertise from within.
Digital identity ecosystems – at least a third of national governments will offer citizens mobile-based identity wallets by 2024, Gartner predicts. But only a minority will be interoperable across sectors and jurisdictions.
Total experience – the analyst says total experience (TX) strategy will be essential to successful transformation of government services. TX offers governments a way to improve talent management strategies and develop stronger digital skill sets across their organisations, while improving service delivery.
Anything as a Service (XaaS) – 95% of new IT investments made by government agencies will be made in XaaS solutions over the next three years, according to Gartner. XaaS includes several categories of IT infrastructure and software services, including those delivered in the cloud as a subscription-based service.
Accelerated legacy modernization – core legacy business systems have failed to handle the surge in demand for services; CIOs will need to make modernisation a continuous activity and not look at it as a one-time investment.
Case management as a Service (CMaaS) – composable business principles and practices will be applied and modular case management products will replace legacy case management systems. By 2024, government organisations with a composable case management application approach will implement new features at least 80% faster than those without.
Hyper-automation – 75% of governments will have at least three enterprise-wide ‘hyper-automation’ initiatives launched or underway in the next three years. As well as the opportunity to deliver connected and seamless public services in an efficient way, hyper-automation aims to increase government effectiveness through initiatives that focus on end-to-end process and not just automation of siloed tasks.
Decision intelligence – by 2024, 60% of government AI and data analytics investments will aim to directly impact real-time operational decisions and outcomes. Planning and decisions should be increasingly predictive and proactive, using AI, analytics, business intelligence and data science to significantly reduce the cost due to late intervention. The aim is to make government service delivery responsive and timely.
Data sharing as a programme – this is described as ‘a systematic and scalable approach to enable data reuse and services innovation.’ Gartner predicts that organisations that promote data sharing will outperform their peers on most business value metrics by 2023.
