Going the extra mile
The main impact for TD SYNNEX’s Logistics operations at Magna Park has been the increased strain on its personnel. They had to very quickly get used to stringent new processes that involve regular temperature scanning, social distancing and working at different hours, to mitigate risk as much as possible, or commit to overtime to maintain customer service levels.
‘There are many people in supply chains working tirelessly to support businesses and maintain critical services.’
Simon Coldwell, Logistics Director at TD SYNNEX, has been massively impressed with the response. ‘There are many people in supply chains working tirelessly to support businesses and maintain critical services. We’ve seen super-tight discipline and it has made me even more proud to work alongside such dedicated colleagues and support [security, cleaning and carrier] partners.’
He also noted that other TD SYNNEX teams had been extremely supportive in navigating the switch to home working. ‘We have seen brilliant levels of collaboration and communication, as well as genuine recognition of the efforts that the Logistics team has made. The inclusion, accountability and sheer resolve within every function to make things work, has been superb.’
While the situation will continue to change, it’s not anticipated that the Logistics function will be further impacted in any significant way. But more customers may want to start making use of advanced configuration and drop-shipment capabilities to minimise physical contact points.
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