To most customers, Zoom is all about online meetings – but there is much more you can do with the platform and the TD SYNNEX Maverick team has now produced a series of three videos to help you position Zoom with customers who need voice and omni-channel contact centre solutions.
► Customers can deliver great customer experiences with extended Zoom platform
► Flexible business voice and virtual call and contact centre solutions available
► Ideal all-in-one solutions and big opportunity for partners
Zoom’s portfolio includes full contact centre as-a-service (CCaaS) options with support omni-channel communications and integrated voice response (IVR), intelligent self-service advanced call routing, real-time management capabilities, plus in-depth analysis and reporting. There are also immersive video room solutions that are ideal for in-depth remote interactions, such as those required for telehealth or remote diagnostics and support. A range of voice packages are also available from Zoom.
There is so much more to Zoom than the simple video meeting rooms capability that everyone knows and admires, said Carl Mitchell, Zoom business development manager at TD SYNNEX Maverick.
‘Everyone knows Zoom as a great meeting platform but few partners know that it also provides excellent business phone options that are ideal for virtualised call centres, and a complete unified communications offering platform that brings email, SMS, and webchat together into a complete offering that’s ideal for contact centres, saving time and driving higher levels of customer experience.’
All the solutions are – just like the conferencing system – very easy to use and also come with the all the benefits of the Zoom AI Companion, helping them to get more information out of every interaction, accelerate agent coaching and drive faster and more intelligent responses.
‘The Zoom portfolio is really impressive in terms of both the functionality and simplicity it offers. Every organisation that deals with customers using digital communications is looking for a solution that will enable them to deliver a really good customer experience and at the same time allow them to embrace hybrid working while keeping full control over customer interactions and data.
‘For many of those organisations, Zoom is a genuine alternative that delivers exactly the right balance of functionality, flexibility, and ease of use. For partners, it’s an ideal all-in-one solution and a really great opportunity – one that we want to make sure that they know about. That’s why we have made these videos – to show partners exactly what Zoom can offer and how attractive that can be for their customers.’
The short videos also explain how you can quickly get registered and accredited as a Zoom partner and start to access all the benefits of deal registration and price support available through TD SYNNEX Maverick.
The videos are available on request from TD SYNNEX – just click on the link below to contact the team. Or email carl.mitchell@tdsynnex.com.
