As demand for NetApp expertise grows, many partners are struggling to meet customer expectations with already stretched technical resources. This can limit service opportunities, slow response times and impact long-term customer satisfaction.
TD SYNNEX is addressing this challenge with an updated TechCARE portfolio for NetApp solutions, enabling partners to extend their support capabilities, strengthen customer relationships and build more services-led revenue streams.
► Unlock new service opportunities with NetApp support expertise
► Drive higher-margin, value-led engagements
► Strengthen your services-led conversations and differentiation
Now rebranded as TechCARE Enhanced and TechCARE Enhanced Plus (formerly Pro and Managed), the refreshed offerings are designed to help partners lead more value-driven conversations while delivering a more consistent and responsive support experience.
Enhanced onboarding and incident management improve responsiveness and customer satisfaction, while TD SYNNEX’s NetApp Certified Support ensures customers receive high-quality, vendor-aligned service across the full lifecycle.
Partners can deliver tangible benefits including proactive monitoring and maintenance, improved storage efficiency, capacity reporting, and guidance on upgrades and data security.
TechCARE Enhanced
With TechCARE Enhanced, partners gain rapid-response, vendor-certified support with 24×7 access to qualified technicians and escalation to NetApp when required.
TechCARE Enhanced Plus
TechCARE Enhanced Plus builds on the TechCARE Enhanced offering with service delivery management, quarterly incident summaries and access to a Remote Managed ONTAP Upgrade Service.
Together, these capabilities help partners improve retention, increase operational efficiency and position themselves as trusted advisors in data management and protection.
The NetApp team has also been running webinars to help partners understand how to position TechCARE effectively and use these services to drive margin retention and stand out in a competitive market.
